Last updated: 9 October 2026
Support
How to reach us
Write to contact@framepx.com. It is the one address for every question about Framepx: your account, your feeds and ad creatives, billing, a refund or your data.
The same address is on our contact page.
Response time
The contact page says how soon we answer.
What to send so we can help
Tell us the email address of your account and the brand your question is about.
If the question is about your products, add the feed address or the store address you gave us. If it is about a feed or an ad creative we made, add its address.
A screenshot of what you see helps most. Say what you expected to happen and what happened instead.
Do not send a sign-in code or a password by email. We do not need one to help you.
Where the common answers are
Plans and prices are on the pricing page. The free trial, cancelling and refunds are in the Refund and Cancellation Policy. What data we hold and how we use it is in the Privacy Policy, and how to ask us to delete it is on the data deletion page. The rules for using Framepx are in the Terms of Service.