# Frequently asked questions

The most common questions about the trial, getting started and the plans.

### Can I try Framepx for free?

Yes, free for up to 30 days. The trial starts with a short demo: schedule one with our team and we set up your account together. You pick Starter, Pro or Premium, and the plan fee is only charged when the trial ends.

### What results can I expect from Framepx?

Results depend on your product, your price and your audience, so we do not promise a performance guarantee.

### How do I get started?

Schedule a demo with our team: we connect your store or product feed link together, and you see live how your ads are made when you tell the Chat what you want. Your ads come ready in the sizes each channel uses and update as your feed changes. If you would rather write to us first, get in touch.

### Can agencies and brand groups use Framepx?

Yes. You can add several brands to your account. Each brand gets its own free trial of up to 30 days: it starts at 14 days and grows once you complete the steps. For many brands or stores we have an Enterprise plan, and we set its scope and limits together with you. Get in touch and we will take it from there.

### My product images do not have a transparent background. Is that a problem?

No. Framepx removes the background of your product photo itself. Up to 10 thousand images a month on Pro and 20 thousand on Premium are included in the plan; on Starter it runs on credits. If you only want to remove backgrounds, the Remove BG tool is free.

### What happens after my free trial ends?

The plan you chose at checkout, monthly or yearly, starts and is charged automatically when the trial ends. We email you a reminder 3 days before. If you cancel in one click before the trial ends, nothing is charged. Your access stays open until the end of the trial, paid features lock afterwards and you can still see the information in your panel. You can ask for a refund within 14 days of the first charge, as our refund policy explains.

### Can I create more than one design or feed?

Yes. Starter carries 5 active campaigns at a time, Pro 15 and Premium 30; the active ad creative limits are 50 thousand, 1 million and 2.5 million respectively. Your ads update as your feed changes: every two hours on Starter, every hour on Pro and Premium. All the details are on the pricing page.

## Can't find what you're looking for?

[Write to us](mailto:contact@framepx.com)

## Turn your product feeds into high-performing ad creatives

[Schedule a demo](https://calendar.app.google/YAGHbFGzGyvPKE4y8)